Privacy Policy

1. Who We Are

Marvdom Cleaning Services ("we", "us", "our") is a professional cleaning company operating in London and surrounding areas. We are committed to protecting your personal information and being transparent about how we use it.

Contact: info@marvdomcleaningservices.co.uk | 07403 783 084

2. What Information We Collect

We collect the following personal information when you interact with us:

• Contact details: Name, email address, phone number
• Address details: Property address and postcode for service delivery
• Booking information: Service type, date, time, and preferences
• Payment information: We use Stripe for secure card processing. We do not store full card numbers on our systems.
• Communications: Messages sent via our contact form, email, or WhatsApp
• Website usage data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Information

We use your personal data to:

• Process and manage your bookings and service requests
• Send booking confirmations and appointment reminders
• Process payments securely via Stripe
• Respond to your enquiries and customer service requests
• Improve our website and services
• Send marketing communications (only with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: To fulfil your booking and deliver the cleaning service
• Legitimate interests: To improve our services and communicate with you about your booking
• Legal obligation: To comply with UK tax and business laws
• Consent: For marketing emails (you can withdraw at any time)

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Stripe: For secure payment processing
• Supabase: Our database and hosting provider (GDPR-compliant)
• Email service providers: For sending booking confirmations
• Our cleaning team: Relevant booking details to perform your service
• Legal authorities: If required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

• Booking and customer records: 7 years (legal/tax requirement)
• Marketing consent records: Until you withdraw consent
• Website analytics: 26 months

7. Your Rights Under UK GDPR

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate information
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to our processing of your data
• Withdraw consent: At any time, for data processed on that basis

To exercise any of these rights, email us at info@marvdomcleaningservices.co.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your experience. See our Cookie Policy for full details on what cookies we use and how to manage them.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is processed exclusively through Stripe's PCI-DSS compliant infrastructure.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. social media). We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. We will post the updated version on this page with a revised "last updated" date. Continued use of our services after any changes constitutes acceptance.

12. Complaints

If you believe we have not handled your personal data appropriately, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.